We are sure that you will be delighted when you receive your theme chess set from CheckmateChessSets.co.uk but we will not be completely satisfied unless you are! 

Before detailing our returns policy here's just a brief reminder about the nature of the product we offer...

Always remember that the ornamental theme chess sets featured at CheckmateChessSets.co.uk are completely handmade by skilled artisans. Upon close examination you may therefore find slight variations in colour and size within a set.

It is these slight variations that make your chess set unique and specifically yours. No two of our theme chess sets are absolutely identical and the slight variations to be found should be viewed as the fingerprints that identify your theme chess set as uniquely yours and no-one else's!

Faulty Goods

Using our Contact Us page, all reports of faulty goods must be made in writing please by e-mail within 10 working days from receipt of the goods. 

To enable us to deal with your problem please state the following when e-mailing us:

• Items purchased
• The date you purchased the goods
• Details of the fault(s)
• Your name, address and daytime contact details

Change of Mind

In the event that the goods are not faulty but you have found them unsuitable for any other reason you may return the goods within 10 working days from receipt. Provided the goods are in a suitable condition for resale we will forward to you a full refund. Please note in such an event the cost of return postage and packing will be at your own cost.

Insurance

All product returned to us is done so at your own risk. You are therefore strongly advised to secure appropriate insurance at the point of despatch. 

Our Returns Policy does not affect your statutory rights