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Frequently Asked Questions

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When will I receive my theme chess set?
  • We aim to despatch your products to you within 1-2 business days from the day we receive your order.

  • In cases where the product is being made to order exclusively for you despatch details can be found in the relevant product description.

  • In the event that your item is temporarily 'out of stock' we will immediately initiate a back order for you but you will always be emailed with the option to cancel your order if you would prefer not to wait.

  • The actual courier we use may vary from time to time as our aim is to keep our shipping costs to you as low as possible but we always use a courier providing a full tracking service.

What if the goods I receive are faulty?

The ornamental theme chess sets featured at CheckmateChessSets.co.uk are handmade by skilled artisans. Upon close examination you may therefore find slight variations in colour and size within a set. It is these slight variations that make your chess set unique and specifically yours. No two of our theme chess sets are absolutely identical and the slight variations to be found should be viewed as the fingerprints that identify your theme chess set as uniquely yours and no-one else's!  

However, we want you to be completely satisfied with your purchases from Checkmatechesssets.co.uk. So, in the unlikely event that the product you receive is faulty please notify us in writing by e-mail at contact@checkmatechesssets.co.uk within 10 days from receipt of the goods and we will sort out the problem for you. 

In such an event, please state the following when e-mailing us:

  • Items purchased
  • The date you purchased the goods
  • Details of the fault(s)
  • Your name and daytime contact details

All product returned to us is done so at your own risk. You are therefore strongly advised to secure appropriate insurance at the point of despatch. 

What if I change my mind?

In the event that the goods are not faulty but you have found them unsuitable for any other reason you may return the goods within 10 days from receipt. Provided the goods are in a suitable condition for resale we will forward to you a full refund. Please note in such an event all associated costs of postage and packing will be at your own cost.

All product returned to us is done so at your own risk. You are therefore strongly advised to secure appropriate insurance at the point of despatch. 

Which carrier do you use?

We always aim to be as competitive as possible on courier costs. The actual courier may therefore vary from time to time but we always use a courier which offers a full tracking service.

How secure is the information I enter in your site?

We want you to feel completely safe and secure when you vist CheckmateChessSets.co.uk. To this end, you will notice that when you click on Checkout, you are brought to the Shipping page where you can see that the web page has changed to 'https://' from 'http://', signalling that you are now on a secure page.

For your absolute peace of mind CheckmatChessSets.co.uk operates to the highest level 'VeriSign Secured' certificate. Our certificate will automatically increase to the 128-bit level of encryption with Server-Gated Cryptography-enabled SSL (Secure Socket Layer). This level of encryption will automatically and comprehensively scramble all data transmitted, creating a virtually unbreakable code to provide you with an extremely high level of security during your visit to CheckmateChessSets.co.uk.

Which payment methods do you accept?
  • Online Payment. For your greater security, we are pleased to accept online payment by all major credit and debit cards via PayPal - the trusted leader in online payments. Please note that you don't need to have a PayPal account to pay via PayPal.    
  • By Cheque (UK customers only). We are pleased to accept payment by cheque from customers within UK. Please make your cheque payable to DC Marketing Limited and post it to DC Marketing Limited, 10 Smokies Way, Biddulph, Staffordshire Moorlands, ST8 6TZ, England together with a covering letter detailing your name, address, telephone number, email address (if applicable) and the product(s) you would like to order, including the product code(s) as detailed in the catalogue page on our website. Please note that shipping to all UK destinations is completely free.

Do you sell spare chess pieces should I lose one?

Yes. A replacement service is available should one of your valuable pieces go missing for whatever reason provided your theme chess set is still current and featured in our range. As availability and the cost of replacement pieces varies between sets, should you require this service please Contact Us to discuss the situation and we will do our best to help!


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About your CheckmateChessSets products...

Our commitment to you and your complete satisfaction here at your CheckmateChessSets means that we are only prepared to present to you theme chess pieces and chess boards of the highest quality and craftsmanship. Derived from original sculptures, all the themed chess pieces featured within our catalogue here at CheckmateChessSets are authentic high quality items.

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(This is a strictly limited time offer only which may be withdrawn at any time and without notice. Offer applies to all our chess sets, chess pieces and chess boards but not to our Replacement Chess Pieces service. Shipping on books may vary and is detailed individually as applicable)



Important Disclaimer: The products featured at checkmatechesssets.co.uk are neither designed 

nor intended for use as toys and are not suitable for children under 6 years of age

checkmatechesssets.co.uk is wholly owned and operated by DC Marketing Services Limited, a company incorporated in England

Copyright DC Marketing Services Limited 2020 - All Rights Reserved


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